When I came into Eternimax there was no CRM, no integrated phone system, nothing connecting the sales team to the customer beyond scattered calendars and unlogged calls — a serious problem for a funeral home with international operations (Washington D.C.), where every lost contact is a customer who won’t call a second time.
I designed and built the entire sales infrastructure from scratch on Zoho One: a sales pipeline, automated follow-up, and Zoho Voice as a phone system integrated directly into the CRM, so every call is logged against the right customer without anyone doing it by hand.
It wasn’t a software implementation. It was building, from day one, the system the business was missing to operate like a modern company — and keeping it running.





