15-day guarantee
All digital products in the store—ebooks, templates, resource packs and courses—come with a 15-calendar-day guarantee from the date of purchase. If the product did not work for you, you can request a full refund within that period.
How to request it
Write to [email protected] from the email address you used to buy, with your order number. Telling us why it did not work for you helps us improve, but it is not a condition for the refund.
What happens next
- We confirm your request by email.
- The refund is issued through the same payment method (Stripe or PayPal) and for the full amount paid.
- How long it takes to show on your statement depends on the payment processor and your bank.
- Once refunded, access to the product or course is removed from your account.
Cases outside the deadline
- Technical failures: if a file or access does not work, we will fix it at any time; if it cannot be fixed, the refund applies even if the 15 days have passed.
- Early access: if a pre-sale product is not delivered as described on its page, the refund applies even if the 15 days have passed.
- Duplicate or unrecognized charges: write to us right away and we will sort it out.
Consulting services
This policy applies to the store. Consulting and execution services are governed by the scope and conditions agreed in writing before each service begins.